FAQ'S
Find answers to common questions about our mortgage and loan services, including eligibility, application processes, offers available and how we can help you secure the most suitable financing options. Can't find an answer to your question? Reach out to us.
What does a mortgage broker do?
A mortgage broker acts as an intermediary between you and lenders. We help assess your financial situation, identify suitable loan products, and negotiate the best terms and interest rates on your behalf, with over 40 banks and lenders.
How much does it cost to use a mortgage broker?
In most cases, our services are complimentary to clients because we are paid a commission by the lender when your loan settles. This allows you to access expert advice without out of pocket expenses.
What’s the difference between a fixed and variable interest rate?
A fixed interest rate stays the same for a set period, making your repayments predictable. A variable interest rate can change over time, fluctuating with the market, which could result in lower or higher repayments depending on interest rate trends.
Can you help me if I have a low credit score?
Yes, we can help. We work with a variety of lenders, including those who can potentially offer options for people with low credit scores. We can advise on how to improve your credit profile and recommend suitable loan products.
How do I know how much I can borrow?
We assess your borrowing capacity by looking at factors such as your income, expenses, current debts, and credit history. You can also use our online mortgage calculator here, but a personalised assessment will give you the most accurate figure.
What’s the benefit of using a mortgage broker instead of going directly to a bank?
A mortgage broker has access to a wide variety of lenders, not just one, which allows us to find a loan tailored to your needs. We also handle the negotiation and paperwork, saving you time and effort.
What is an offset account, and how can it help me?
An offset account is a savings or transaction account linked to your home loan. The balance in this account reduces the amount of interest you pay on your loan, potentially saving you thousands over the life of your mortgage.
What is a pre-approval, and why do I need it?
A pre-approval is when a lender gives you an indication of how much they are willing to lend, based on your financial situation. It’s useful because it gives you a clearer budget when house hunting and shows sellers that you are a serious buyer when making an offer.
Can I refinance my mortgage with a different lender through your services?
Yes, we can assist with refinancing your current loan to find better interest rates or terms, release equity to purchase another property or consolidate debts.
How long does it take to get a mortgage approved?
The approval process can vary depending on the lender and your individual circumstances. On average, it can take anywhere from a few days to a few weeks. We work to streamline the process and keep you updated at every step.